These are some possible answers for the actions shown by Yusuf in previous case scenario.
Verbal Language
Phlebotomists use very difficult languages or technical languages.
Verbal Language
Attentiveness
Phlebotomist refuses to answer questions from the patient.
Attentiveness
Body Language
Phlebotomists showing poor body language.
Body Language
Patient
Patients feel uncomfortable and neglected.
Patient
Consequences of poor communication
Communication is a key role to establish great patient - physician relationship. However, there are very little information or interactive activities that described the communication from phlebotomist perspectives.
Not all phlebotomist are blessed with a good communication skills (Well, that's why we have various training beforehand :P).
Here are some common consequences of poor communication skills.
Healthcare
Tarnishes healthcare's reputation.
Healthcare
Phobia
Phlebotomist or venipuncture procedure developed unnecessary phobia and trauma on patients.
Phobia
Medical Information
Patients remained ill-informed on venipuncture procedures and failed to provide genuine consent.
